Archer Thompson
Terms of service
These terms apply to the Archer Thompson storefront and purchases accepted through its available checkout.
Seller and scope
The legal seller is Archer Thompson. The business contact address and customer service email appear below. The correspondence address does not establish a returns warehouse, showroom or collection service.
Archer Thompson offers camera organization accessories. A camera, lens, tripod, tote or notebook used to show scale or context is excluded unless the product’s contents expressly include it.
Product information and fit
Read the selected variant, measurements, materials and included components before ordering. The exterior size of a padded accessory is not its internal usable space. Compare equipment with caps, hoods and grips in the configuration you intend to carry.
Photographs help show construction and use. They do not establish universal compatibility, a tested load capacity, a tested weather rating or certified impact protection. A soft wrap and padded insert are not a substitute for a rated hard case, and the rain cover is not an underwater housing.
PU describes a synthetic material. The Compact Lens Case is not made from animal hide. Where a specific compatibility measurement is missing, ask customer care rather than assuming a fit from the equipment in a photograph.
Prices, bag and payment
Prices are shown in US dollars. The bag lets you review selected items and quantities. Adding an item does not reserve stock or create a paid order. Check the final item subtotal, shipping charge and applicable tax before you authorize payment.
The checkout page displays the payment service and methods actually available for your order. A payment is successful only when confirmed by the provider. If a required service is unavailable, the site reports that condition and must not display a simulated successful payment.
An apparent pricing or availability error will be reviewed before an affected order is accepted or fulfilled. If an accepted order cannot be supplied on its agreed terms, customer care will explain the available resolution rather than silently substitute a different item.
Delivery and returns
Standard shipping is $5.99 to all 50 US states and Washington, DC. Handling is 1–2 business days and estimated transit is 3–6 business days, giving a total estimate of 4–8 business days. The cutoff is 3:00 p.m. Eastern Time, Monday to Friday. Read Shipping for destinations, exclusions and the delay process.
The voluntary return request window is 60 calendar days from delivery. Return the item in original condition with supplied components, obtain authorization and post it within 14 days of that authorization. Change-of-mind return postage is your responsibility. Read Returns for costs, damage concerns and refund timing.
Use only a return address provided for your authorization. Do not send a parcel to the business contact address solely because it appears on this website.
Using the site and protecting an order
Provide accurate information for an enquiry or order. Do not use the storefront to interfere with another person’s order, send harmful material or misuse access links. Order-access links and private order references should be kept secure.
Tracking reflects the actual information recorded for the shipment. A label creation event does not establish collection by the carrier, and a delivery scan can still be investigated when you report that a parcel is missing.
Privacy and customer concerns
The Privacy and Cookies pages explain information and browser storage used by this storefront. External service links are governed by those services’ own terms.
Contact customer care with the order reference and issue so the facts can be reviewed. These terms do not remove rights that cannot lawfully be excluded. No blanket arbitration requirement, class-action waiver or unsupported governing jurisdiction is imposed by this page.
Customer service
Archer Thompson. 390 M Street SW, Washington, DC 20024, United States. This is a business contact address. Do not send returns here without receiving instructions.
Email: support@archerthompson.com.
Support hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. Order cutoff: 3:00 p.m. Eastern Time (America/New_York), Monday to Friday.