Archer Thompson
Returns & refunds
Check the measurements of your camera equipment before ordering. If you need to return an accessory, obtain the receiving instructions before posting it.
Requesting a return
Request a return within 60 calendar days of delivery. The item must be in its original condition with all supplied components. Email customer care with the order reference, item and reason for return.
After authorization, send the item within 14 days. We will provide the correct receiving address and any reference needed for the parcel. Our business contact address is not an automatic return destination.
Keep the supplied components together
Return the divider pieces and mesh panel with an insert, the removable inner pad with a lens case, and the separate fastening strap with the rain cover. Cameras, lenses and other photographic props are not part of these accessories.
Use packaging that prevents damage in transit. Keep your postage receipt and tracking information. Do not mail a return to an address found on an old parcel or supplier listing without authorization.
Postage, fees and damaged items
You pay return postage for a change of mind. We do not charge a restocking fee. Original shipping charges are not refunded for a change-of-mind return.
For an incorrect, damaged or defective item, contact us within 14 days of delivery with a description and photographs so that we can give appropriate instructions. This reporting period does not limit rights that apply by law. We cover the return postage for these issues. Rights relating to a defective or misdescribed item are separate from the voluntary change-of-mind return policy.
Inspection and refund timing
Returned items are checked on receipt. Approved refunds are processed within 2 business days and returned to the original payment method. The bank or payment provider may take up to 8 additional business days to show the credit.
If an item is missing components or is not in the required condition, we will explain the finding before resolving the return. Do not assume a refund is approved merely because tracking says the return was delivered.
A different item or a cancellation
Contact customer care before arranging a replacement purchase or requesting an exchange. Availability and the next steps must be confirmed for your order; there is no automatic exchange booking on this website.
If you want to cancel an order, send the order reference promptly. Cancellation depends on the handling stage. If an item has already dispatched, use the return procedure.
Customer service
Archer Thompson. 390 M Street SW, Washington, DC 20024, United States. This is a business contact address. Do not send returns here without receiving instructions.
Email: support@archerthompson.com.
Support hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. Order cutoff: 3:00 p.m. Eastern Time (America/New_York), Monday to Friday.