Archer Thompson
Frequently asked questions
Clear answers about ordering, delivery, returns, product details and customer care.
How do I choose between an insert, a wrap and a lens case?
Choose the insert to organize several small pieces in a compatible bag, the wrap for a flexible layer around one item, or the compact case to separate a small lens. These serve different jobs. Compare your equipment with the measurements on each product page before choosing.
Will these accessories fit my camera brand?
Fit depends on the actual body, lens, caps, hood and any attached grip. We do not claim universal compatibility with a camera brand or model. Measure the complete setup and compare it with the selected accessory. Ask us if a required measurement is missing.
Are cameras, lenses, tripods or bags included?
No. The sale includes only the accessory and the components listed on its product page. Cameras, lenses, tripods, canvas totes and notebooks in photographs show context or scale and are not included.
What is the difference between interior and exterior dimensions?
Exterior measurements describe the space the accessory occupies in your bag. Interior measurements describe usable space where supplied. Padding, dividers, seams and a fitted cap can reduce the room available. Never use an exterior measurement as proof that equipment will fit.
Can I rearrange the Everyday Camera Insert?
The selected brown insert has removable divider pieces and a removable mesh panel. Its outside measures 33 × 8 × 21 cm, about 13 × 3.1 × 8.3 in. Arrange your kit without forcing the flap or compressing the equipment. An exact internal capacity is not published.
How large is the Large Gear Wrap?
The selected wrap measures 50 × 50 cm, about 19.7 × 19.7 in, when flat. Fold its corners around a compatible item and use the fastening patches. Leave sufficient overlap; its flat dimensions are not the dimensions of a closed pouch.
Is the gear wrap waterproof or impact rated?
No waterproof or certified impact rating is claimed. The wrap is a soft organizer for use inside a bag. It is not a watertight enclosure, hard case or substitute for the equipment manufacturer’s protection guidance.
How do I check the Compact Lens Case fit?
Measure your lens with both caps fitted. The listed interior is 9.5 × 7.5 × 7.5 cm, about 3.7 × 3 × 3 in; the outside is 11 × 8 × 8 cm. Leave room to close the lid without pressure. The lens shown in context does not establish compatibility.
Is the Compact Lens Case made from leather?
Its exterior is PU synthetic material with a soft lining. It is not described as genuine leather. The selected case has a zippered lid and a removable round inner pad with a fabric tab.
What size setup is the Short-Lens Rain Cover intended for?
The selected cover is described for a camera and lens less than 25 cm, about 9.8 in, in combined length. Check the complete setup, including any hood. The cover has two access sleeves, a clear rear panel and a lower double zipper. It is not an underwater housing.
Can I use a tripod with the rain cover?
The lower double zipper can open around a tripod connection, as shown in the product photographs. Check access and fit before use. The camera, tripod and mounting hardware are not included, and no compatibility with a specific tripod head is promised.
How should I store these accessories?
Let equipment and accessories dry before storage. Avoid forcing closures or leaving wet equipment enclosed. Follow the care instructions provided with the selected item. We do not make a machine-washing claim for this collection.
What are your customer service hours?
Customer service is available Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. The order cutoff is 3:00 p.m. Eastern Time, Monday to Friday; this is not a same-day dispatch guarantee.
Where can I check shipping charges and delivery estimates?
Standard shipping is $5.99 to all 50 US states and Washington, DC. Allow 1–2 business days for handling plus an estimated 3–6 business days in transit, a total of 4–8 business days. The cutoff is 3:00 p.m. Eastern Time, Monday to Friday. APO/FPO, US territories and international destinations are excluded. Check Shipping and the full order total before payment.
How do I request a return or report damage?
Request a return within 60 days by emailing support@archerthompson.com with your order reference. Keep the accessory in original condition with its supplied components, and send it within 14 days of authorization. Change-of-mind return postage is yours. Add photographs for damage or incorrect items. Obtain receiving instructions first; the business address is not a return warehouse.
How do I track an order?
Use Track My Order with your order reference and the email used for the order. Access is verified before private order information is shown. Tracking depends on the carrier events recorded for the order; a label alone does not establish that a parcel has been collected.
Can I change an order after placing it?
Contact support@archerthompson.com promptly with the order reference and the requested correction. A change depends on the order’s actual handling stage and must be confirmed. Do not assume that a message has changed the address or cancelled dispatch.
Which payment methods can I use?
The payment step shows methods available for your order through the configured payment provider. A payment is not successful until it is confirmed. If payment service is unavailable, checkout reports that and does not present a simulated successful order.
When will I receive an approved refund?
After the returned item is received and checked, approved refunds are processed within 2 business days. Your bank may take up to 8 additional business days to show the credit. Refund timing begins with the applicable return review, not with the date you first sent a message.